01What support covers
- Installing and activating Altair Lite and Altair Pro.
- Setting up Altair’s features, demos and modules.
- Bugs and errors in Altair.
- Questions about compatibility with WordPress, WooCommerce, Elementor and the SEO plugins we support.
02What it doesn’t cover
- Custom code, custom design or building your site for you.
- Problems caused by other themes, plugins or custom code.
- Hosting or server issues (HostDron customers get this from HostDron’s support).
- Search, AI or sales results, which depend on many factors outside Altair.
If you need custom work, we can recommend a partner.
03Response times
| Plan | Channel | First reply |
|---|---|---|
| Lite | WordPress.org forum | Best effort |
| Pro | Within 2 business days | |
| Business | Priority email | Within 1 business day |
| Agency | Priority email | Within 1 business day, first in the queue |
Business days are Monday to Friday, 9:00 to 18:00 Bolivia time (UTC−4), except Bolivian public holidays. Most messages get an answer much sooner.
04How to get help faster
- Write to support@altairsites.com from the email of your license.
- Include your site address and what you expected to happen.
- Add the steps to reproduce the problem and a screenshot.
- Tell us your WordPress, PHP and Altair versions (Tools → Site Health shows them).
05How long support lasts
Support is included while your subscription is active, and for the life of the product with a lifetime license. If your subscription ends, you can renew at any time to get support again.
06Updates and compatibility
We test Altair with the current major version of WordPress and the one before it, and with the PHP versions WordPress recommends. Updates are delivered from your WordPress dashboard while your license is active.
07Security reports
Found a security issue? Please write to security@altairsites.com and don’t publish it until we’ve had a chance to fix it. We reply to security reports within 1 business day.